Refund Policy

Last updated: April 15, 2026

Credit Refunds

Unused paid credits may be eligible for refund consideration within 14 days of purchase. Credits that have already been successfully consumed for mockup generations are non-refundable, as the AI provider costs are incurred immediately upon generation.

Technical Issues

If a technical issue prevents credits from being delivered or consumed correctly — such as the service being unavailable at the time of purchase or a billing error — contact support with your payment email and approximate purchase time. We will investigate and resolve eligible cases promptly.

Refund Process

Approved refunds are returned through the original payment provider. Processing typically takes 5–10 business days depending on the payment method and provider. Refunds are issued in the same currency as the original transaction.

How to Request a Refund

To request a refund, email support@vantonline.com with:

• •Your account email address
• •Approximate date of purchase
• •Credit pack purchased
• •Reason for refund request

Free Credits

Free credits provided upon sign-up are non-transferable and have no cash value. They are intended for trial use only.

Contact

For refund requests or questions, contact support@vantonline.com. We aim to respond within 1–2 business days.